refund policy.

We want you to be completely happy with your purchase! If for any reason you are not happy with your purchase, we will gladly accept returns within 30 days of you receiving the item. 

You will receive a full refund for the cost of the merchandise, less shipping costs.

To start a return, contact help@brightvirtualmerch.com

In your return package, include the item you are returning in its original, unused condition with original tags, and packaging. We are unable to accept items with signs of wear, heavy perfume or smoke. 

Mail your return to the address below. We will process your return within 5 - 7 business days of receipt. We will refund the purchase price less shipping costs.  You are also responsible for return shipping.  

Mail your return to:

Bright Virtual

3343 Peachtree Rd NE

Suite 145-282

Atlanta, GA 30326

You can always contact us for any return question at help@brightvirtualmerch.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.